General Conditions

Introductory provisions

TRAVSUS, owner of the Website www.travsus.com (hereafter the "Website"), is a company dedicated to the reservation and sale of activities, excursions guided tours and other touristic activities throughout the world, for those Users who are interested in contracting said services.

TRAVSUS places a platform www.travsus.com at the disposition of its Users, through which a natural or legal person (hereafter "the User", "Users", "the Client", or "Clients") can reserve tourist activities, excursions, guided tours and transfers.

The details of TRAVSUS are as follows:

Name: TRAVSUS
Address: Unit 1A Heatherview Business Park Athlone Road #8144 Longford, Co Longford N39KD82 Ireland
Contact Email: contact@travsus.com
Internal Complaint Management System: www.travsus.com/contact/

1. GENERAL CONDITIONS OF WEBSITE USE AND ACCESS

If you access, view, or use the materials, content, or services via the Website, this implies that the User understands and accepts these General Conditions of Use, which define the rights and obligations of TRAVSUS and the User, regards the contraction of touristic activities, guided tours and transfers.

These are the only General Conditions of Use applicable to the use of the Website (notwithstanding that some services may entail specific conditions) and to the contraction of services which supersede any other conditions, except in the case of a previous agreement in writing between TRAVSUS and the User.

To access the Website, User registration is not required. However, to be able to contract any of the services offered by TRAVSUS it is required that the User registers and accepts these conditions before making the corresponding payment.

2. PURPOSE OF THE WEBSITE

TRAVSUS has developed this Website to offer the User a service to reserve activities, excursions, and guided tours in different countries around the world.

TRAVSUS also offers pickup and transfer services on the Website, which permits the User to contract a private vehicle that will pick them up and transfer them from one point to another within the cities where TRAVSUS offers this service.

TRAVSUS informs you that the activities, excursions and guided tours, as well as the transfers, are services provided by third parties, who collaborate with TRAVSUS (hereafter the Provider/s). Therefore, TRAVSUS IS LIMITED EXCLUSIVELY TO THE RESERVATION OF ACTIVITIES, EXCURSIONS, GUIDED TOURS AND TRANSFERS, AROUND THE WORLD, WHICH ARE THEMSELVES UNDERTAKEN DIRECTLY BY THE PROVIDERS.

In addition, via the Website, TRAVSUS offers its Users free travel guides to different destinations, which include photographs, information on transport, the most important tourist sites, an interactive map and different recommendations and advice related to the destination. The access and consultation of said travel guides can only be done online, and their commercialisation is prohibited, with the User accepting this use and being responsible for misuse and unauthorised use.

In general, the contraction of the services offered by TRAVSUS will take place between the User and TRAVSUS, although with certain providers TRAVSUS will be limited to offering its Website as an online platform through which providers offer their services to be contracted directly by Users. The form of agreement will be indicated in the voucher of the activity.

In this latter case, the User, when finalising the reservation, establishes a contractual relationship with the provider with whom they have reserved the activity or transfer. TRAVSUS will act as an intermediary between the User and provider, limited to transmitting the relevant reservation details to the provider and sending the User an email confirmation of the reservation in place of the provider.

The information displayed by TRAVSUS through the Website is, in any case, based on the information provided by the local providers.

3. RESERVATION WITH TRAVSUS AND REGISTRATION ON THE WEBSITE

To make reservations via the Website, the User will have to provide their personal details (name, surname, e-mail, telephone and mobile number), or the information of the person in whose name the activity or transfer is being reserved so that TRAVSUS can make the reservation solicited by the User.

Users can also create a User Account by filling out the registration form on the Website. On this account, the User will create a profile which will provide access to a private area of the Website, through which they can manage all the reservations made through said Website.

By accepting these General Conditions of Use, Users state that they will provide correct, exact, current and complete data about their identity, or the person in whose name the activity or transfer is being reserved. In this way, the Users will be responsible for the accuracy of the data given to TRAVSUS and for any consequences which could arise from errors in this information.

Users will bear full responsibility for the use of their account. Therefore, they will also be responsible for the care and confidentiality of their Username and/or passwords which permit access to their account, and state that they will not provide use to third parties, whether temporary or permanent, nor provide access to said third parties.

In accordance with the former, Users must immediately notify TRAVSUS at www.travsus.com/contact/ of any unusual activity regarding their User name and/or password, arising from circumstances such as theft, loss, or unauthorised use, so that TRAVSUS can proceed to cancel or block as soon as the undue use of your User Account is known. If you fail to communicate the above, TRAVSUS will be exempt from any responsibility for the consequences of undue use of the Username or password by unauthorised third parties.

The TRAVSUS activity recommendation system used to offer Users the best experiences is based on the following parameters:

Number of reservations
Availability
Cost
Rating

However, Users can select determined filters or criteria in each city where they want to do an activity so as to get the results that meet their tastes, parameters and expectations.

4. SPECIFIC CONDITIONS REGARDING THE RESERVATION OF ACTIVITIES, EXCURSIONS AND GUIDED TOURS

Reservations made by each User via the Website are subject to specific conditions that apply to each activity, excursion or guided tour. The User can find these conditions in the activity's description on the Website, and in the confirmation email sent by TRAVSUS after the reservation is made.

4.1 – General Conditions Applicable to all Services.

In general, the reservation of activities, excursions and guided tours that TRAVSUS promotes on its Website are subject to the following conditions:

The dates and schedules of the activities, excursions and guided tours published on the Website have been pre-established by the providers and cannot be modified. The only way the date and time of an activity could be modified would be when the User has contracted a private service, in which case this modification would need to be requested via the contact form on the Website, available at www.travsus.com/contact/. In any case, the response of TRAVSUS will depend on the conditions of each provider.
Users can modify the details of their reservation if the conditions of the activity, excursion, and/or guided tour permit this. To be able to make this modification, the User should log in using the link sent in the confirmation email, or directly from the panel available in the User Account under the section marked "Reservations".
The minimum notice period to book an activity varies depending on the activity, excursion and/or guided tour that the User would like to reserve. This can be seen in the details of the activity on the Website. TRAVSUS informs you that it is impossible to reserve an activity with less notice than that which has been indicated in the corresponding activity.
To reserve an activity, excursion or guided tour privately, please contact TRAVSUS via the contact form available at www.travsus.com/contact/.

4.2. – Specific conditions relating to the information of the activity, excursion and/or guided tour reserved.

The meeting point, date, time, duration and all necessary information for the activity, excursion and/or guided tour reserved can be found in the description of each service, both on the Website and in the confirmation email that TRAVSUS sends to the User once the reservation is made.

In the confirmation email, as well as giving you all the information regarding the reserved service, TRAVSUS may provide the User with a reservation voucher for the activity, activity, excursion and/or guided tour or TRAVSUS will inform the User about the arrival of an email from the provider with the justification being that the User should present this to the provider before the activity begins, or once it's finished, depending on the specific conditions established by the provider.

Users must be punctual and be at the meeting point at the time and on the day indicated on their voucher, as all activities, excursions and/or guided tours have a specific departure time, and it is impossible to modify the start time.

Duration of the activities, excursions and/or guided tours published on the Website are of a referential nature and could be subject to changes depending on the functioning of the service on the day or a factor external to the provider and/or TRAVSUS such as adverse weather, traffic, demonstrations etc.

If, once the User is at the destination and has questions relating to the service reserved, and in particular with the meeting point of the activity, excursion or visit, the User can contact the provider on the telephone that appears in the voucher TRAVSUS sends when confirming the reservation.

TRAVSUS informs you that the provider may request you to show your voucher before the tour begins. TRAVSUS does not accept any responsibility should the User not do so.

4.3. – Specific conditions related to the reservation of a Free tour

Without prejudice to the fact that the conditions set out in sections 4.1 and 4.2 shall also apply, joint bookings made by the same User for groups of more than six (6) people shall not be accepted, nor shall their subsequent participation in the Free tour for all of them, even if different bookings have been made by the same User for several people who, together, exceed the number of six (6) people attending in total. If the User registers with different fraudulent accounts with the intention of breaching this condition, they may be blocked by TRAVSUS, although this clause shall also apply to the User.

5. CONDITIONS SPECIFIC TO THE RESERVATON OF TRANSFERS

Each transfer offered by TRAVSUS on the Website is subject to certain conditions which the User can consult in the description of the transfer in question (found on the Website), or in the confirmation email that TRAVSUS sent when the reservation was made.

Notwithstanding, Users should take into account the following:

There are no supplements for luggage. The prices on the TRAVSUS Website are final and there is no additional cost (as long as the luggage fits in the reserved vehicle). The price indicated on the Website is per contracted vehicle and includes tolls and tips for the driver. Should luggage exceed the capacity of the reserved vehicle, the User bears responsibility for any extra charge.
Private service: The TRAVSUS transfer service is private, meaning that the vehicle can only be used by clients who have contracted the service. In some destinations you will be offered the option of a shared transfer, meaning that the transfer will be shared with other clients and with a cheaper tariff.
Vehicle seats: the number of seats indicated on the Website is the maximum number of passengers who can travel in the vehicle not including the driver. Please bear in mind that a child occupies one seat, like an adult.
Pickup time: with transfers from the airport, the User should indicate the flight number and scheduled arrival time of their flight. With other transfers, the User must only indicate the time they would like to be picked up.
Modification of the reserved transfer: The User can modify the transfer if the conditions of the service permit it. The User can modify the transfer using a link which TRAVSUS will include in the confirmation emails, or directly from their User account.
Contact with the driver: In the confirmation email, TRAVSUS will detail the name, email and emergency contact of the provider (or driver) in case the User can't find the driver or encounters a problem.
Stops on the journey: If the User has to make a stop during the journey (for example if Users are staying at two different hotels), these stops will imply an additional cost, which varies by city.
Location of the destination: if the address of the destination is outside the centre of the city, this will imply an additional cost.
Modifications of the agreed route: If the User would like to modify the agreed route, this may imply additional costs which will be the responsibility of the User.

6. RESERVATION FARES

The contracting conditions of TRAVSUS' reserved services will be formalized once the Users have completed and accepted the activity or transfer reservation form and this has been confirmed, with the reservation and payment processes having been completed correctly.

Prices will be indicated by TRAVSUS when the reservation of the activity or transfer chosen by the User is being made. All services are confirmed immediately and payment should be made immediately by credit or debit card (Visa or Mastercard) or via PayPal.

In general, TRAVSUS takes payment via the web page of the activity, excursion, guided tour and/or transfer reserved by the User. However, there are some services whose providers permit that, when making the payment, the User pays a part of the total and when arriving to take part in the activity, excursion, guided tour and/or transfer the User will have to pay the remaining amount. In any case, this aspect of the conditions depends on each local supplier.

These prices are expressed in Euros (€), with tax included, and with the total value indicated in the final step when contracting the service.

Usually, TRAVSUS does not apply discounts in its services, unless it is established in the conditions of the corresponding activity, day trip, guided tour and/or transfer.

Having made the reservation, Users will receive an email which confirms receipt of payment for the contracted service and will provide a receipt for said services. The User should take into account that this receipt is not equivalent to the corresponding invoice for the contraction of these services. The User can solicit this invoice once the reservation has been formalised via the Website.

The User can download documentation regarding the contraction of services by TRAVSUS via the Website. In some cases, the necessary documentation to take this service will be sent via email to the User by the provider. If the reservation is cancelled, the conditions in section 7 of these conditions apply, and TRAVSUS will send the relevant rectifying documents to the User.

If the service contracted takes place outside Ireland, TRAVSUS will send a purchase receipt and Users will be able to request an invoice from the provider.

If the service contracted takes place within Ireland, TRAVSUS will send an invoice for the supply of services as intermediaries in the provider's place, in accordance with the relevant Irish tax regulations.

Users shall notify TRAVSUS of any undue or fraudulent charges on the card that was used for the purchase by writing to www.travsus.com/contact/ as soon as possible so that TRAVSUS can take the necessary steps.

In order to offer you Klarna's payment methods, we may pass on your personal data to Klarna in the form of contact as well as order details in the payment process, in order for Klarna to assess whether you qualify for its payment methods and also to adapt the means of payment available to you. Your transferred personal data is processed in accordance with Klarna's privacy policy.

Activities booked through actions or transactions with indications of being fraudulent may be cancelled by TRAVSUS.

7. CANCELLATION POLICY

Each service provided by TRAVSUS on the present Website (activities, day trips, guided tours and transfers) has its own specific cancellation policy. The User can check each specific cancellation policy in the description part of each activity (in the Website) or on the confirmation email that TRAVSUS will send the User once the reservation has been made.

Hence, the specific cancellation conditions will be applicable to each service, which establish the cancellation time and possible penalisation.

TRAVSUS will manage cancellations and will confirm the cancellation policies of each activity, excursion, guided tour and/or transfer.

If the PROVIDER does not have availability on the reserved date, TRAVSUS will offer the customer an alternate date or schedule, which must be accepted or declined by the customer. If no reply about the alternative option is received within 72 hours, the booking will be cancelled and refunded immediately. In either case, TRAVSUS will send the relevant documentation.

IN ACCORDANCE WITH THE ABOVE, AND BY ACCEPTING THESE GENERAL TERMS OF USE, THE USERS DECLARE TO HAVE EXPRESSLY READ AND ACCEPTED THE PRESENT CANCELLATION POLICY AND HEREBY AGREE TO THE CANCELLATION POLICIES OF EACH ACTIVITY, DAY TRIP, GUIDED TOUR AND / OR TRANSFER THAT ARE RESERVED ON THE PRESENT WEBSITE.

8. CONDUCT ON THE WEBSITE

Users will not make licit, honest and correct use of the information and content accessed via the Website , and all this comes under the principles of good faith, respecting legality and the present General Conditions. In particular, but not limited to, Users should not:

i. Register or communicate details which are not correct, exact, complete and/or current, nor access the Website using the name, details or password of another User, or supplant any other person or identity. ii. The User may not access or use the Website or the Entity's systems or services in any way that TRAVSUS might judge to be illegal, fraudulent or related to any criminal activity. iii. Introduce or transmit electronic viruses which could make unauthorised alterations in the content or integrated systems of the Website. iv. Create a profile, or use the Website to use or reuse any illegal, offensive, abusive, indecent, defamatory, obscene or threatening material, or that constitutes an infringement of Intellectual Property rights, trademarks, confidentiality, privacy or any other right, or is otherwise offensive, reprehensible to third parties, or whose content has computer viruses, political propaganda, advertising, chain mail, mass mailing or any other type of spam and, in general, any content that can cause any kind of necessary inconvenience. v. Download, send, or distribute in any other way content or applications which could fall foul of any active legislation or impinge on the rights of any third party.

TRAVSUS reserves the right to deny any access to the Website or cancel User accounts should they be related to incorrect use of the Website, in accordance with the terms established in this clause.

9. OPINIONS, COMMENTS, COMMUNICATION, AND OTHER CONTENT

Users who reserve activities, day trips, guided tours, and/or transfers on TRAVSUS may publish their reviews and opinions on the Website.

To do so, TRAVSUS will send Users an email when the activity or transfer is over so that they may review their experience and service provided by TRAVSUS.

When TRAVSUS receives a User's review, it will be reviewed and published on the Website as soon as possible.

Under no circumstance will TRAVSUS publish false, intimidating, obscene, threatening, degrading, or that promotes violence against a particular group of people in any way. The Website cannot be used for advertising, promoting companies or businesses, brands, or personal elements. TRAVSUS will only publish User's reviews that correspond to the service reserved by the User.

In particular, TRAVSUS reserves the right to not publish reviews that include the following words and phrases:

i. Discriminatory remarks: In no case will TRAVSUS publish Users' remarks that are offensive, unsuitable or derogatory to an individual and that violate the right to personal and family rights and taint the self-image or dignity of a person. All comments that are racist, sexist, discriminating in terms of nationality, opinion or disability or any other personal or social circumstance are also forbidden. ii. Illegal activities: It is forbidden to upload content that promotes illegal activities or that include obscene or defamatory content. iii. Violence: It is expressly forbidden for the reviews to include texts that promote violence and/or that include sexual violence or violence against animals and/or people. iv. Degrading content: It is forbidden to upload reviews or opinions that are intimidating, threatening, degrading or any content that promotes violence against an individual or a determined collective. v. False content: Reviews that may contain "like" statements on social networks are expressly prohibited. vi. Promotional content: It is expressly forbidden to commission third parties to promote someone's own products. vii. Manipulated and extrapolated content: It is expressly forbidden to publish reviews that have been manipulated or that there are indications that they may have been manipulated so that only positive reviews are published. Furthermore, it is not permitted that these reviews and social approvals can be extrapolated or linked to different but related content, in order to avoid forcing a positive opinion of the User.

Communications between TRAVSUS and the Users should be made by email with an acknowledgement of receipt or via another means of communication.

i. Communication to TRAVSUS must be sent to undefined or to www.travsus.com/contact/ ii. Communication to the Users will take place using the email used to register.

10. PRODUCT LIABILITY

Notwithstanding the liability in package travel services which are subject to the provisions of the relevant Irish consumer protection laws, and by way of illustration, but not limitation, TRAVSUS is not liable for the following circumstances:

i. Users that cancel a service after the deadline date. TRAVSUS is not liable under any concept to repay the amount paid by the Users when they have not complied with the cancellation period stipulated in the cancellation policy applied to each service. ii. When Users are late to the activity's meeting point on the day of the activity (reserved guided tour, day trip and/or transfer). This means that TRAVSUS will not assume any responsibility if the User is late for the activity or misses his or her transfer due to lateness and/or for not finding the correct meeting point. iii. When the local providers turn Users away from an activity, day trip and/or guided tour because the User does not provide the corresponding voucher, either printed or downloaded on their smartphone (according the Provider's requirements). iv. When the Users' property is damaged or stolen during the activity, day trip, guided tour booked or during the transfer service reserved. v. When Users suffer an accident, an injury or any type of damage during the activity, day trip, guided tour and/or transfer service. Moreover, Users that suffer an accident or injury before the day of the activity and which impedes them to enjoy the service booked. vi. When the transfer service does not arrive at the meeting point because the information provided by the User is incorrect or mistaken concerning the time and address. vii. When Users miss their flights, trains, buses or any other means of transportation, as a consequence of not having reserved the transfer service far enough in advance, as recommended by TRAVSUS. Users are responsible for knowing their departure time (flight/train/bus) and reserving the corresponding transfer service with sufficient time. viii. For the weather conditions in which the local provider carries out the activities, day trips and guided tours reserved by the Users. Under no circumstance is TRAVSUS responsible for these circumstances, in which case service is believed to have been carried out correctly. ix. For the quality of the service provided by the local provider. x. For situations where the activities, excursions or guided tours have been completed, taking in the major points of interest, but the duration has changed a little due to any factor outside the control of the provider and/or TRAVSUS. In this situation, the service will be taken to have been carried out correctly. xi. For complaints and refunds regarding the service contracted by the User which come under the purview of the local provider, with not taking into account that TRAVSUS may collaborate with the User in order to attend to their refund.

Furthermore, and in the case of the User contracting services directly with the Provider, TRAVSUS will not be responsible for:

xii. The completion of any obligation, be it financial or otherwise, as a consequence of the service provided by the Provider. TRAVSUS is not responsible for any kind of financial obligation in relation to the services provided.

Likewise, in no event shall TRAVSUS be liable or made responsible or provides any guarantee for any type of damage caused by the access or usage of the Contents or the Website. TRAVSUS is not liable of the following circumstances:

xiii. If the Website and / or its services or Contents are unavailable, under maintenance or are incorrectly used, excluding, to the maximum extent permitted by current legislation, any liability for damages that may be related to the lack of availability or continuity of the Website and its Content enabled. xiv. Technical errors due to third parties or force majeure which causes the Website to function incorrectly. xv. By reasons of force majeure, for example, failure, suspension or interruption of services or use of the Website, as a result of an Internet blockage, third parties' actions or omissions, or any other independent causes or circumstances that prevent the normal use of the Website. xvi. Any illicit, negligent and fraudulent usage of the Website which are contrary to these Terms of Use. Or in good faith, of the Website and its Contents, on behalf of the Users.

TRAVSUS reserves the right to take legal action considered opportune and that by law correspond the company against Users who violate the dispositions outlined above, and in general, for failure to fulfil these General Terms of Use.

With regard to any package travel services offered by TRAVSUS to which the provisions of the relevant Irish consumer protection laws apply, if after having selected and paid for a package travel service with another company, the User books additional travel services for his/her trip through TRAVSUS, he/she will NOT enjoy the rights that apply to package travel by virtue of the revised text of the relevant Irish consumer protection laws.

Therefore, TRAVSUS will not be liable for the correct provision of such additional travel services. In the event of problems, the User should contact the corresponding service provider.

However, if the User books additional travel services during the same visit on the TRAVSUS Booking Website, these services will form part of linked travel services. In this case, as required by European Union law, TRAVSUS has signed a protection guarantee to refund the User for payments made to TRAVSUS for services that have not been provided due to the insolvency of TRAVSUS and, if necessary, for repatriation. Please note that no refund will be made in the event of insolvency of the relevant service provider.

TRAVSUS has entered into an insolvency protection guarantee with Dummy Guarantor Name, contract number CN-123456789. The company's tax identification number is IE1234567A and its registered address is located at Unit 1A Heatherview Business Park Athlone Road #8144 Longford, Co Longford N39KD82 Ireland. TRAVSUS.COM LTD is registered in Dummy Registry Details. Telephone number: +34 643 635 962.

If services are not provided due to the insolvency of TRAVSUS, Users may contact said entity or, where applicable, the competent authority.

11. INTELLECTUAL PROPERTY

11.1 Intellectual and Industrial property regarding the TRAVSUS Website.

Any and all intellectual property rights associated with the Website and its contents are the sole property of TRAVSUS or third-party Websites. All designs, texts, custom graphics, logos, icons, buttons, software, names, brands, industrial drawings and other items that appear on the Website are the property of TRAVSUS and other entities that have granted TRAVSUS the right and license to use such Marks and may not be used or interfered with without the written consent of TRAVSUS or the third-party entities.

None of the Website's Content and/or information may be modified, reproduced, republished, translated into any other language, distributed or re-transmitted in any form or by any means without prior written consent from TRAVSUS in compliance with the relevant Irish intellectual property laws.

TRAVSUS does not give the User any license or authorization of any kind regarding its intellectual and industrial Property or any other kind of rights related to the Website, services and Contents. In no case will the access and navigation of the Users imply a renunciation, transmission, license or total or partial cession of these rights on behalf of TRAVSUS.

Any use of content not previously authorized by TRAVSUS will be considered a serious infringement of intellectual or industrial property rights and will give rise to legally established liabilities.

11.2 Intellectual property concerning user reviews published on the website.

As TRAVSUS allows Users to publish their reviews on the present Website, Users must give TRAVSUS a universal license, without restrictions and free to use, distribute, public communication, adapt and duplicate these reviews. Via this license, TRAVSUS can transform, adapt, sum up, and use the Users' reviews for publicity and promotion of TRAVSUS' Website and social media.

12. PROTECTION OF PERSONAL DATA

https://www.travsus.com/privacy-policy

13. MODIFICATIONS

TRAVSUS reserves the right to make as many changes as necessary to these General Conditions of Use. If any modifications are made, Users will be previously informed. These modifications will be valid from the moment they are published on the Website.

14. SAFEGUARD CLAUSE

All the clauses or provision in these General Conditions of Use must be interpreted independently and autonomously. The rest of clauses may not be affected if one of them is declared void by judicial judgment or firm arbitration. The clause or clauses that have been affected will be replaced by other provisions that preserve these General Conditions of Use.

15. JURISDICTION AND APPLICABLE LEGISLATION

These General Conditions of Use are in accordance with the Irish Legislation. In case of a litigation concerning the interpretation, execution or validity of these General Conditions of Use, the Courts and Tribunals of Ireland will be competent.

In accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on the resolution of online consumer litigations, TRAVSUS also informs Users that, in case of controversy, Users resident in the European Union will be able to go to the "Online Platform for Conflict Resolution" developed by the European Commission, in order to try to solve extrajudicially any controversy arising from the provision of services by TRAVSUS.

To access the "Online Platform for Conflict Resolution" go to the following link: http://ec.europa.eu/consumers/odr/.

In any case, TRAVSUS makes it clear to the Users that they have a Claim Form by which they can make any complaint or claim in relation to the services provided by TRAVSUS.

16. EXTRAJUDICIAL RESOLUTION OF CONFLICTS

In the event that the User believes that the rights of the consumer have been infringed, the User must first complain to the supplier who provided the service.

The User may also contact TRAVSUS to exercise their consumer rights, through the Internal Complaints Management System: www.travsus.com/contact/

In any case, TRAVSUS informs the User that they have a Complaints Form through which they can make any complaint or claim in relation to TRAVSUS services.

If the User considers that their claims have not been met in the ways indicated above, the User shall be entitled to lodge an out-of-court complaint in any of the following ways:

Municipal Consumer Information Offices
Directorates-General for Consumer Affairs of the relevant Irish authorities
Consumer and User Associations
Consumer Arbitration Boards
Online Dispute Resolution Platform (ODR), developed by the European Commission